Return & Refund Policy
Last Updated: July 16, 2026
Thank you for shopping at Shop1 by MadebyPriya. We value your trust and strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may request a return within 7 days of receiving your order if:
The product is damaged during delivery.
You received the wrong product.
The product has a manufacturing defect.
The item is unused, unwashed, and in its original packaging with all tags and accessories intact.
Products returned without their original packaging or showing signs of use may not be eligible for a refund or exchange.
Items Not Eligible for Return
The following items cannot be returned or refunded:
Products marked as Final Sale or Non-Returnable
Gift cards or vouchers
Digital products or downloadable items
Personalized or custom-made products
Products damaged due to misuse or improper handling by the customer
Return Process
To initiate a return, please contact our support team within the return period.
Please provide:
Order Number
Your Name
Reason for Return
Photos or videos (if the product is damaged or incorrect)
Email: support@madebypriya.com
Once your request is reviewed and approved, we will provide instructions for returning the item.
Refund Policy
After receiving and inspecting the returned product, we will notify you of the status of your refund.
If approved:
Refunds will be processed to your original payment method.
Processing may take 5–7 business days, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
We replace products only if they are:
Damaged during transit
Defective
Incorrectly delivered
If you need an exchange, please contact us within 7 days of delivery.
Return Shipping
If the return is due to our mistake (wrong, damaged, or defective item), we will bear the return shipping cost.
For all other approved returns, the customer is responsible for the return shipping charges.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Order Cancellation
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if your order meets the return eligibility criteria.
Late or Missing Refunds
If you haven’t received your refund:
Check your bank account.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.
If you have completed these steps and still haven’t received your refund, please contact us.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: support@madebypriya.com
Website: https://shop1.madebypriya.com
Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM (IST)
We are committed to resolving your concerns as quickly as possible.
